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Privacy Policy
This Privacy Policy explains how King Casino handles personal information when you visit the website, create or use an account, contact support or take part in online gambling services. It also explains your privacy choices and how to request access, correction or deletion of your data.
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About this Privacy Policy
King Casino respects the privacy of its players and aims to handle personal information in a clear, fair and secure way. This policy applies to information collected through the King Casino website, account services, customer support channels and related online gambling activities. It describes the types of information that may be handled, the reasons for using it, the circumstances in which it may be shared and the choices available to you.
In this review
Personal information means information that identifies you or could reasonably be connected with you. The information handled will depend on how you use the website and services. You may provide information directly, or it may be collected automatically when you browse the site, use an account or interact with communications.
By using the website or opening an account, you should read this policy together with any applicable website terms and responsible gambling information. If you do not agree with the way information is handled as described here, you should stop using the relevant services and contact support about your options. This policy may be updated from time to time to reflect changes to the website, services, technology or legal requirements. The latest version will apply from the date it is made available.
Information you may provide
- Account details, such as your name, date of birth, username, password, contact information and other details needed to create and manage an account.
- Verification information, including documents or information used to confirm your identity, age, account ownership or source of activity where checks are required.
- Payment and transaction records, such as deposits, withdrawals, wagers, account balances, payment method details and records of related communications.
- Information you provide when contacting customer support, making a request, reporting a problem or providing feedback.
- Marketing and communication preferences, including whether you wish to receive promotional messages where consent or another lawful basis is required.
Information collected and how it is used
The information handled by an online casino commonly includes account details, verification documents, payment and transaction records, device information and cookie data. Some information is necessary to provide the services you request. Other information helps maintain security, meet legal obligations, improve the website and respond to player questions.
Account operation and player support
Account information is used to create, maintain and secure your player account. It may be used to process account instructions, display account activity, provide customer support, communicate about service matters and manage requests relating to your account. Support records may be reviewed so that questions can be answered consistently, complaints can be handled and service issues can be investigated.
Identity, age and security checks
Verification documents and related information may be used to confirm that an account belongs to the person using it and to complete identity or age checks where required. Information may also be used for fraud prevention, account security, suspicious activity monitoring, payment protection and the detection of attempts to misuse the website. These checks can help protect players, payment services and the integrity of the gambling service.
Payments and transactions
Payment and transaction records are used to process deposits and withdrawals, maintain accurate account records, investigate payment issues and identify unusual or unauthorised activity. Payment information may be handled by payment service providers involved in completing a transaction. Those providers may have their own privacy notices and security processes. King Casino does not ask you to provide sensitive payment information through an unapproved contact channel.
Legal, operational and service purposes
Information may be used to meet legal and compliance obligations, respond to lawful requests, maintain business records, enforce applicable terms, resolve disputes and protect the rights, property and safety of players and the service. It may also be used for website administration, testing, troubleshooting, analytics, service improvement and the prevention of technical abuse.
Marketing communications
Where permitted, King Casino may use contact details to send information about services, updates or promotional communications in line with your communication choices. You can withdraw consent to marketing at any time. Marketing messages may include an unsubscribe or preference option, and you can also request a change by contacting the privacy address set out below. Service messages about account security, transactions or important changes may still be sent when they are needed to provide the service or meet an obligation.
Device and technical information
When you use the website, technical information may be collected, including your device type, browser, operating system, language settings, IP address, approximate location information, pages visited, session details and information about how the website performs. This data helps with security, access control, troubleshooting, performance monitoring and improving the player experience. It may also help identify unusual login or account activity.
Cookies, sharing and protection of information
Cookies and similar technologies
King Casino may use cookies and similar technologies to remember settings, keep sessions working, support account features, understand website use and help protect the service. Some cookies are essential for the website to operate, while others may support analytics, preferences or communications. Cookies may store information in your browser or recognise a device when you return to the website.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may need to be set again. Browser controls differ, so you should check the help or privacy section of your chosen browser for instructions.
When information may be shared
Information may be shared only where there is a suitable reason to do so, such as providing the services, completing a payment, carrying out verification, protecting the website or meeting a legal obligation. This can include sharing relevant information with service providers that support hosting, technology, payments, customer support, security, verification, analytics or communications.
Information may also be disclosed when reasonably necessary to investigate suspected fraud, unauthorised activity, breaches of terms or threats to safety. It may be provided to competent authorities or other parties where disclosure is required or permitted by applicable requirements. Service providers are expected to handle information appropriately and only for the purposes for which it is provided.
Security of information
Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and limiting access to people or providers who need information for a valid purpose. No website, device or online transmission can be guaranteed to be completely secure, so players should use a strong, unique password and keep account credentials confidential.
Retention of information
Information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights are subject to appropriate identity checks and may have lawful exceptions, including where information must be retained, disclosure could affect the rights of another person or a request would interfere with security, fraud prevention or legal obligations.
Requests you can make
- Access: ask for information about the personal data held about you and, where appropriate, request a copy.
- Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
- Deletion: ask for your personal data to be deleted where there is no continuing lawful reason to keep it.
- Withdrawal of marketing consent: ask for consent to marketing communications to be withdrawn or update your communication preferences.
- Information about handling: ask questions about the way your information is collected, used, shared or retained.
To exercise your data rights, make a privacy request or ask a question about this policy, contact support@king-casino.best. Please describe your request clearly and include enough information for the relevant account or records to be identified. For security, you may be asked to verify your identity before information is provided or changes are made.
A request will be considered and handled within a reasonable timeframe, subject to the nature of the request, the information available and any legal or security restrictions. If a request cannot be completed in full, an explanation may be provided where it is appropriate and lawful to do so. Closing an account does not automatically remove every record, because some information may need to be kept for a period required by law or for legitimate security, dispute and record-keeping purposes.
Keeping your details up to date
You should provide accurate information and tell King Casino if important account details change. Keeping contact and verification information current can help prevent delays, protect your account and ensure that support communications reach you. If you believe information connected with your account is incorrect, contact support@king-casino.best so the issue can be reviewed.
Questions about this policy
If you have questions about this Privacy Policy, how your information is used or the handling of a privacy request, contact support@king-casino.best. This policy is intended to provide clear general information for players in Australia and should be read with any other notices or terms presented when you use the website.
